Returns & Exchanges

RETURNS

We hope you are so happy with your purchase from Wild & Free, however we understand that for many reasons products may need to be returned or exchanged.

Please follow the below steps for all returns.

  1. If you wish to make a return you must do so within 30 days of receiving your purchase.
  2. Please click here to visit our returns portal and to begin your returns process, this is an important first step.
  3. Once your return has been approved you then have a further 14 days to send your qualifying items back to us*.
  4. Please package these securely - in original packaging and in original condition, including the drawstring bag if purchasing a COBE. 
  5. Please ensure the order number is detailed within the return package, otherwise a return cannot be matched to a customer and a refund cannot be issued.
  6. The buyer is responsible for return postage cost - we advise the use of a tracked service.
  7. The responsibility of the return falls on you the buyer until it reaches us.
  8. Once we have received your return the item will be inspected by our fulfilment team. Only items returned as sold can be refunded.
  9. We aim to process your refund as soon as possible; however, this normally takes up to 3-5 working days. As our payment servers are encrypted once the refund has been processed it may take several business days to reflect on your account, and this time period is not within our control, but linked to the online platform.
  10. Returns Approvals are automatically cancelled after a 14-day period if items have not been received at our warehouse. 

 

 

RETURN ADDRESS:

Wild & Free

2 Manor Lane, 

Magherafelt, 

Co.Derry,
Northern Ireland, 

BT45 6QD

 

TO RETURN AND EXCHANGE

 

We offer an easy exchange process. When requesting a return please note that you wish to exchange and the item you wish to exchange to.

 

Please follow the below steps for all exchanges.

  1. If you wish to exchange you must do so within 30 days of receiving your purchase.
  2. Please click here to begin your returns and exchanges process, this is an important first step.
  3. Please note the item you wish to exchange to, colour and size.
  4. Once we have emailed you a 'Return and Exchange Approval', you then have a further 14 days to send your qualifying items back to us*.
  5. Please package these securely - in original packaging and in original condition, including the drawstring bag if purchasing a COBE. 
  6. Please ensure the order number is detailed within the return package, otherwise a return cannot be matched to a customer. 
  7. The buyer is responsible for return postage cost - we advise the use of a tracked service.
  8. The responsibility of the return falls on you the buyer until it reaches us.
  9. Once we have received your return the item will be inspected by our fulfilment team. Only items returned as sold can be exchanged or refunded.
  10. Your replacement item will be dispatched to you the next working day after your return has been received and checked back into stock.
  11. Returns and Exchange Approvals are automatically cancelled after a 14-day period if items have not been received at our warehouse. 

Wild & Free will pay for the cost of delivery for the exchange item to be dispatched and the customer is responsible for covering the cost of returning the original item. 

Please note that the customer is responsible for the cost of delivery if the item is exchanged more than one time.

​RETURN POLICY

To be eligible for a return you must request to return your item within 30 days of receiving your order.  All items must be returned in their original condition, unused and in perfect condition.  Evidence of stains/make-up/tan deems the product used and ineligible for a refund. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. Please note, that if there is any issue with your product on arrival to you we kindly ask that you notify us of this upon receipt so that we can resolve the issue for you immediately.  A refund for all items included will only be made to the method used to pay.

 Any questions regarding returns please contact us on returns@wildandfreeoutdoors.com

 

REFUNDS

Refunds can only be made to the method used to pay for the item.

A bundle is priced as a complete item.

If you wish to return part of a bundle, the bundle discount no longer applies and the refund for any part bundle returns will be calculated as such. 

Sale items are non refundable.

 

Please note: For any Wild & Free products bought through Amazon.co.uk, we would ask that you please refer to the applicable Amazon Returns Policy, which takes precedent to any policy listed here.